Last Updated: January 2026
This Refund Policy is designed to protect the legitimate rights of users. By using Loteat (the “Platform”), you agree to this Refund Policy.
Users may request a refund if their order cannot be fulfilled due to product unavailability, duplicate payment, system errors, or other platform-related issues.
Orders that have already been shipped or delivered are generally not eligible for a refund, unless there is a clear product quality issue or platform responsibility.
Refund requests must be submitted within 7 days after the order is completed. Requests submitted after this period will not be accepted.
Users can submit a refund request through the Platform’s customer service or online application channel, providing order details and relevant supporting information.
The Platform will review the request within 3-5 business days to determine whether it meets the refund eligibility criteria.
Approved refunds will be processed using the original payment method. The time it takes for funds to appear in your account may vary depending on the payment provider.
The refund amount will be based on the actual payment made by the user and does not include any discounts, coupons, points, or promotional value used.
Any fees charged by the payment provider may be borne by the Platform or the user, depending on the payment method. The Platform reserves the right to adjust the refund amount within the scope permitted by law.
In cases where orders cannot be fulfilled due to force majeure events, the Platform will make reasonable efforts to assist users with refunds or reordering.
The Platform is not responsible for issues arising from inaccurate user information, such as incorrect shipping addresses, but will assist in order adjustments where feasible.
The final interpretation of this Refund Policy belongs to FLYREACH LIMITED.
