Last Updated: January 2026
Welcome to Loteat (the “Platform”). The Platform is operated by FLYREACH LIMITED. Please read these Terms & Conditions carefully before using the Platform. By accessing or using the Platform, you agree to be bound by these Terms.
Platform Name: Loteat
Company Name: FLYREACH LIMITED
Registered Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG
Phone: +852 63573049
Email: contact@loteat.com
Loteat is a global instant retail and delivery platform designed to provide users with convenient and efficient online ordering and delivery services. Users may browse products, place orders, and enjoy instant or same-day delivery services through the Platform.
The Platform integrates digital systems to provide comprehensive services including product display, order processing, payment settlement, and customer support.
The Platform provides users with services including but not limited to:
Product information display and search
Online ordering and order management
Online payment and transaction support
Delivery status tracking and notifications
Customer service and after-sales support
The Platform reserves the right to optimize, adjust, or upgrade the services according to operational needs.
Users shall carefully review product details, quantities, prices, and delivery information before placing an order. Once an order is confirmed, it shall be deemed as the user’s true intent.
If an order cannot be completed due to inventory changes, system issues, or force majeure, the Platform will notify the user and assist with refunds or alternative solutions.
Delivery times displayed on the Platform are reasonable estimates based on historical data and real-time conditions and are provided for reference only.
The Platform will make reasonable commercial efforts to ensure delivery efficiency. However, delivery times may be affected under special circumstances, including but not limited to severe weather, traffic control, or system maintenance.
Users shall comply with the following rules when using the Platform:
Provide true, accurate, and complete personal information
Not engage in any illegal, fraudulent, or infringing activities
Not place malicious orders, conduct fake transactions, or abuse promotions
Not disrupt or interfere with the normal operation of the Platform
The Platform reserves the right to take actions including warnings, functional restrictions, suspension, or termination of accounts for any violations.
Users are responsible for safeguarding their account credentials and shall bear responsibility for all activities conducted under their accounts.
If any unauthorized use is discovered, users shall immediately notify the Platform.
Users may request after-sales support through the Platform’s customer service channels. The Platform will assist in handling refunds, replacements, or other reasonable resolutions where applicable.
Refund amounts and processing methods shall be subject to the Platform’s policies and the payment service providers.
All content on the Platform, including but not limited to text, images, logos, interface designs, and system programs, are owned by the Platform or relevant rights holders and are protected by applicable laws.
No content may be copied, distributed, or used for commercial purposes without prior written permission.
The Platform shall not be liable for service interruptions or failures caused by force majeure events, including but not limited to natural disasters, war, epidemics, government actions, or network failures.
The Platform will make reasonable efforts to minimize the impact on users.
The Platform reserves the right to modify these Terms at any time in accordance with legal or operational requirements. Updated Terms shall take effect upon publication.
Continued use of the Platform constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any disputes arising from these Terms shall be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the courts of Hong Kong with proper jurisdiction.
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The final interpretation of these Terms belongs to FLYREACH LIMITED.
